One of the typical mistake of Quality Management programs is lack of or “not obvious” connection between quality management goals & activities and business goals of the company. Sometimes it seams that quality managers make project audits for their own sake. In this case project team says: “We make this or that only because it’s required by our quality guys”. Do you feel there you are loosing your money? Right. Delivery people do useless things “just for quality guys” and not happy with “these stupid quality rules”. Quality people check the things done only for them to check and report useless information to the higher level management. Higher level management makes their decisions based on useless information.
The approach described shows how to connect quality management goals to business targets and how to make project audits more useful for higher level management and delivery people.